Refund policy

GADGETZONE SA RETURNS & REFUNDS POLICY 

RETURNS WINDOW:

7 Days from date of delivery. No exceptions.

Returns for "change of mind" are NOT accepted.

WHO PAYS RETURN SHIPPING:

You do. Return shipping to our overseas TeemDrop warehouse is paid by the customer. 

Cost: Approx R350-R600 depending on size. We recommend using a tracked courier.

WHAT WE REFUND:

Only the original product cost. 

Shipping fees, import duties, VAT, and taxes are NON-REFUNDABLE.

RETURNS ACCEPTED FOR:

1. DAMAGED ON ARRIVAL: Report within 48hrs with photos/video. Full refund or replacement.

2. WRONG ITEM SENT: Full refund or resend correct item.

3. MISSING PARTS: We will resend missing parts or product if it affects function.

4. LOST IN TRANSIT: If no tracking update for 22 business days. Must provide proof.

RETURNS NOT ACCEPTED FOR:

Change of mind | Used product | Damaged packaging only | 

After 7 days | Items returned without return authorization

IMPORTANT NOTES:

1. Defective items must still be returned to China before refund.

2. If package is returned to us due to unpaid SARS fees, no refund will be issued.

3. All disputes must be opened within 30 days of delivery date.

CANCELLATIONS:

Cancel within 12 hours of payment. 

Custom, pre-order, and service orders cannot be cancelled after payment.

SUPPORT:

Email: support@gadgetzoneza.co.za with Order # + Photos

We will guide you on the return authorization process with TeemDrop.